Send debug log
The Send debug log function transmits to the Regia Suite support team the technical information about the Doc Regia sheet you are working on. When you report an issue that is not immediately reproducible or that depends on the specific configuration of your project, this data is often essential to identify the cause and provide you with fast and effective support.
When to use it
Use this function when the support team explicitly asks you to, or when you are opening a support request and want to speed up the diagnosis of the issue.
How to send the log
- Open the Google Sheet linked to Doc Regia where the issue occurred
- From the top menu go to Extensions → Doc Regia → Help and support → Send debug log
- A dialog will open showing the list of technical properties of the project that will be transmitted
- Click Send to support to complete the operation
What data is transmitted
The submission includes only technical information related to the sheet: project configuration parameters, internal identifiers, add-on settings status, and the email address of the account on which Doc Regia is installed. This information is used solely to reconstruct the technical context in which the issue occurred.
What data is NOT transmitted
No personal or sensitive content is transmitted. In particular, the following are not sent: the content of generated documents, responses collected from Google Forms, data of the people listed in the sheet, templates, nor the email addresses of notification recipients. The transmission is limited to the technical information strictly necessary for debugging.
💡 Tip: send the log from the same sheet where the issue occurred. The logs collected are specific to the sheet open at the time of the operation.