Refund Policy

Version 2.1 | Last updated: April 2026

💳 Important information about refunds

All payments for Regia Suite products are processed by Paddle.com Market Ltd, which acts as the Merchant of Record for all transactions. Paddle handles all billing, invoicing, and refund processing on behalf of Fides Faber Motus S.R.L.

This Refund Policy applies to all purchases of Regia Suite software products, including Doc Regia PRO, Doc Regia PRO Business, and Doc Regia PRO Lifetime, sold through regiasuite.com.

Before purchasing, we encourage you to try Doc Regia Free, available directly in the Google Workspace Marketplace, which lets you evaluate the product with no time limit before committing to a paid licence.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the order completion date — no questions asked, regardless of whether the licence key has been activated.

To request a refund, contact us at support@regiasuite.com with your order number and the email address used at checkout. We will process your request through Paddle.com Market Ltd.

✅ No questions asked. If you request a refund within 30 days of purchase, it will be granted in full.

2. Annual Subscriptions

For annual subscription plans (Doc Regia PRO and Doc Regia PRO Business), the 30-day money-back guarantee applies from the initial purchase date and from each renewal date.

Cancellations requested after the 30-day window will take effect at the end of the current billing period. No partial refunds are issued for unused portions of an annual subscription.

3. Lifetime Licence

The Doc Regia PRO Lifetime licence is a one-time purchase. The 30-day money-back guarantee applies from the date of purchase.

4. How to Request a Refund

Send an email to support@regiasuite.com with:

Your order number (found in the purchase confirmation email)
The email address used at checkout

We will process your refund through Paddle.com Market Ltd. You will receive a confirmation email once the refund has been issued.

5. Processing Time

Approved refunds are processed by Paddle.com Market Ltd and typically reflected within 5–10 business days, depending on your payment method and financial institution.

6. EU Consumer Rights

In accordance with EU Directive 2011/83/EU, EU-based consumers have the statutory right to withdraw from a purchase within 14 days of the transaction date without providing any reason. Our 30-day money-back guarantee exceeds this statutory minimum and applies to all customers worldwide.

7. Contact

Refund requests and support: support@regiasuite.com
Company: FIDES FABER MOTUS S.R.L., Via Vincenzo Monti 7, 20123 Milano (MI), Italia